5 Session Package

Cancellation Policy

Changing or Cancelling Your Booking We understand that plans sometimes change. If you need to reschedule or cancel your appointment, we ask that you let us know as early as possible. • 48 hours or more before your appointment: Your session may be rescheduled or refunded. • 24–48 hours before your appointment: Your session may be rescheduled without penalty where possible. • Less than 24 hours before your appointment: Fees may be retained as the appointment time has been reserved exclusively for you. • Failure to attend without notice (no-show): The full session fee may be forfeited. Exceptional circumstances will always be considered at the discretion of LUMAS Regeneration. Late Arrivals If you arrive late, we will do our best to accommodate your appointment. However, your session may need to be shortened so that subsequent appointments are not affected. The full session fee may still apply.